Return Policy
International Returns
International return shipping costs are not covered by TATCHA. Please email [email protected] for international returns instructions.
TERMS & CONDITIONS
- Only products purchased on Tatcha.com may be returned.
- Items purchased from another retailer are not eligible for a refund.
- All return shipments are opened and inspected. Products that are nearly emptied, tampered with, or filled with other substances are not refundable.
- Partial sets or bundles are not eligible for a return — only complete sets.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.
- Shipping fees, customs/duties, gift-wrapping services, or any additional fees are not eligible for refunds.
- TATCHA monitors return volumes and reserves the right to hold or cancel orders, and the purchase account is subject to closure.
What if I accidentally send an item in my return or return something that is not from Tatcha.com?
TATCHA is not responsible for any items that are returned to us by mistake.
How do I track my return shipment?
The tracking number for the return shipment will be emailed to you once a return label is created. Please check your spam/junk folder as these emails are sometimes directed there.
How long does it take to process a refund?
Refunds get credited back to your original method of payment within 14 business days of receiving your return.