United States (USA) Shipping
January 6 2026 4:09am
We ship domestically with UPS. For PO Boxes, we ship via USPS. UPS may use SurePost in which USPS will complete the final miles of delivery. Standard shipments take an estimated 5-7 business days. Prices displayed on Tatcha.com are in USD currency.
Shipping estimates for standard delivery do not guarantee that an order will ship on a specific day or be delivered within a specific period.
TATCHA takes no responsibility or liability for products or orders damaged, missing, or lost that are shipped to a freight forwarder or a hotel. All inquiries must be made directly with the 3rd party that is accepting the shipment on your behalf.
Express delivery is guaranteed on orders placed before 11:00 AM Pacific Time on the current business day. Express orders placed after that or on weekends/holidays will be shipped the next business day. UPS does not consider weekends/holidays as business days.
- Standard Shipping: Complimentary to U.S. Domestic locations
- 2-Day Express: $15, 2 business days
- Overnight Express: $25, 1 business day
Tatcha will not be shipping on these 2026 Weekday Holidays:
1/1-2, 1/19, 2/16, 5/25, 6/19, 7/3, 9/7, 11/26, 12/26
What if I received the wrong item?
Please email [email protected]. We must be contacted within 14 days of the delivery date. Do not dispose of the wrong item(s) until instructed as they may need to be returned.
TATCHA monitors claims of lost, missing, wrong, and damaged items for abuse. TATCHA reserves the right to limit or deny the reshipment or credit of an order/item in all instances. If a chargeback or dispute is filed, the shopping account is subject to closure.
What if my items arrived damaged?
We take great care in packaging our products to ensure they arrive safely to you. Please email [email protected] as soon as you receive the shipment if it was damaged.
We must be contacted within 14 days of the delivery date. Do not dispose of the items until instructed as they may need to be returned for observation. Doing so may affect our ability to offer you a replacement.
TATCHA monitors claims of lost, missing, wrong, and damaged items for abuse. TATCHA reserves the right to limit or deny the reshipment or credit of an order/item in all instances. If a chargeback or dispute is filed, the shopping account is subject to closure.
What if my shipment is missing?
If your tracking information indicates your package has been delivered, but you are unable to locate it, we ask that you wait at least 3 more business days. Some carriers will mark packages as delivered before they arrive. If you need further assistance, please email [email protected]. We must be contacted within 14 days of the delivery date.
TATCHA monitors claims of lost, missing, wrong, and damaged items for abuse. TATCHA reserves the right to limit or deny the reshipment or credit of an order/item in all instances. If a chargeback or dispute is filed, the shopping account is subject to closure.